GWS USA RMA

	Warranty Policy and Merchandises Return Instructions
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A. RMA Application Forms
	Description	Latest Update	File Size	Download
1.	GWS USA RMA Request Form for End-Users. Or for Dealer to Drop Ship to your customer (Fill-able PDF)	10/15/2005	626K	download
2.	GWS USA RMA Request Form for Dearler. (Fill-able PDF)	10/15/2005	625K	download

B. The Policy :
1.	GWS USA warrants GWS products to be free from defects at the date of purchase. These conditional limited warranty doses not cover any wear components or parts damaged by misuse or modification or abuse.
2.	In that GWS has no control over the final assembly, no liability shall be assumed nor accepted for any damage resulting from use or misuse by the user of the final assembled products, the user accepts all resulting liability.
3.	For all GWS Batteries and Motors, those will not be applied to any conditional limited warranty and without grace period; GWS will be only responsible for the MFG defective ones upon shipping to your location. Any defective battery or motor will be resulted in an exchange via your claims during the three business days after you received once. A deliver slip may be request from you for any exchange claim to GWS USA.
4.	Any Styrofoam materials products will solely apply to the defective exchange rule without any warranty and grace period provided. The claims period shall be within 3 business days after you received ones. A shipping slip and photo picture may be requested to the process.
5.	All GWS products except from Section 3 and Section 4 will be with a 90-day conditional limited warranty. All returns require a ¡§Return Merchandise Authorization ( RMA )¡¨ which shall be obtained by contacting GWS. No returns of any other type will be accepted without an RMA Form and will be returned to the sender. (Details please see RMA process.)
6.	If it is determined that the product has been repaired or reworked by unauthorized persons or persons other then GWS factory authorized the conditional limited warranty will be void without exception. This Section will apply to all the GWS products.
7.	All sent in packages shall be inspected upon received by GWS USA. All claims for damaged products must be made with the carrier within 3 days of the receipt of the package except #3 and #4.
8.	All defective items must be processed through the manufacture or the distributor of the product. All returning items must be in new, saleable condition. They must have original packing material, manuals and accessories.

	GWS reserves the right to make any change or to modify this warranty without notice in advance.
	RMA request contact information: E-mail: RMA@GWSUS.COM Phone: (909) 594-4979 Fax : (909) 594-8051

C. The Procedure: :
1.	Any RMA request by clients, please contact GWS USA via email at service@gwsus.com or phone call (909) 594-4979 before any product shipping back.
2.	Upon approval from GWS USA, please send the specified product back with a completed RMA form and the copy of purchasing receipt which will not be over 90 days warranty period.
3.	Upon received the original packages from clients, GWS USA RMA department will check the copy of receipt first. If the return package returned without copy of receipt or out of warranty, the request will be put as a pending status and clients will be informed so. An exception for the receipt requirement will be accepted only under the prior written permission by GWS USA.
4.	GWS USA will under his discretionary judgment makes decision for the service charge, if there's any, and process steps for RMA requests. The decision will be informed to clients in timely manner.
5.	If everything is under the RMA rules, RMA department will take appropriate action either to make an exchange or repair the specified products then send back products to clients.
6.	All clients are liable to the cost of RMA shipment to GWS USA.
7.	GWS USA WILL BEAR THE COST TO SHIP BACK THE REPLACEMENT OR REPAIR PRODUCTS TO CLIENTS; HOWEVER, IT WILL BE ONLY LIMIT TO FedEx Category LOW 48 STATES OF USA WHICH ARE NOT INCLUDING Alaska, Hawaii, Guam, Puerto Rico. FOR ALL OTHER AREAS WHERE ARE NOT IN LOW 48 STATES OF USA, CLIENTS MAY BE CHARGED THE SHIPPING COST FOR RMA REQUESTS.
8.	Please write down your RMA number on the package and ship it to: GWS USA Service sept. 138 S. Brent Circle City of Industry, CA 91789-3050